What the panel ordered
Petition for Reconsideration denied.
Petition for Reconsideration filed by defendant was considered and denied by the WCAB panel, adopting and incorporating the WCJ's report.
What was disputed, and how it came out
Each issue the panel decided, with the reasoning it gave. An outcome is what this panel did on this record — not a rule, and not a prediction.
The WCJ and WCAB found the threatening phone call to be a sudden and extraordinary employment condition, thus the psychiatric injury claim was not barred despite less than six months of employment.
The facts that decided it
What the panel treated as outcome-determinative, and which side it favoured.
Applicant received no specific training on handling threatening customers, indicating the threat was not common or routine.
Favours Applicant prevailed
This supported the finding that the threatening phone call was extraordinary, exempting the claim from the six-month employment bar.
From the decision · page 6